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Cancellation Policy
RS OTIFAS PVT. LTD. believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
  • Cancellations will be considered only if the request is made within 48 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
  • No cancellations are entertained for those services that the RS OTIFAS PVT. LTD has obtained on special occasions like Pongal, Diwali, Valentine’s Day etc. These are limited occasion offers and therefore cancellations are not possible.
  • In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
Refund Policy
When you buy our services, your purchase is covered by money-back guarantee. If you are, for any reason, not entirely happy with your purchase, we will cheerfully issue a full refund. To request a refund, simply contact us with your purchase details within 2 days of the receipt of you study material kit. Please include your SID number, name and phone number, and optionally tell us why you’re requesting a refund via email, and send us back the study material kit you have received to RS OTIFAS PVT LTD, Plot No. 80 First Floor, Industrial Area Phase IX Mohali, Punjab 160062. The study material kit should reach us within 10 days of intimation.  Money will be refunded within 30 days of receiving the study material kit back to us. We take customer feedback very seriously and use it to constantly improve our products and quality of service

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